Windows 11 upgrade packet for Staff and Faculty
Welcome to Windows 11
The sign in process takes about 20 minutes to complete. There are screen shots of each step of the process below. You will find the user experience for Windows 11 to be very similar to Windows 10. The Start Menu has changed and will take a few minutes to adapt to, but the big change with the roll out of Windows 11 is moving from Software Center to the new Company Portal to access MSOE software. Look for the Company Portal to install Adobe and other software you use.
HELP DESK HOURS OF OPERATION
MONDAY - FRIDAY: 7:30AM - 8:00PM
SATURDAY: 10:00AM - 6:00PM
SUMMER AND BREAK WEEK HOURS
MONDAY - FRIDAY: 8:00AM-4:30PM
FIRST-TIME WINDOWS LOGIN
Sign in with your MSOE email address and password. Follow-You-Printing, Global Protect VPN, and Microsoft Teams will automatically start and need action from you. Click Yes for the User Account Control prompt for Printer driver software installation.
With this first logon, Windows will automatically start connecting you to the VPN, Teams, and printers. Click the flashing shield icon and say ‘Yes’ to the UAC prompt to complete the install of Follow-You-Printing, 40+ physical devices spread out, blanketing the campus with opportunity and availability. The flashing globe icon is the VPN asking for you to sign in. Teams is the third flashing icon and it also would like you to sign in so you can collaborate and communicate right now! Welcome to MSOE.
Single Sign On (SSO)
Single Sign On is used when the internet is involved for most applications here at MSOE, including my.msoe.edu, box.msoe.edu, canvas.msoe.edu, and webmail.msoe.edu. You may see this called Enterprise Login in some places. This can also be presented as ‘are you part of MSOE? Click here’. Each of these will redirect your browser window to our Single Sign On page, to try and deliver a singular log in experience that you are familiar with.
Microsoft Teams
Microsoft Teams will automatically open after you log into your computer. Click the blue box that contains your email address to start collaborating and follow the on-screen prompts.
Cloud Storage: OneDrive and Box Drive
Cloud Storage will help you back up your data by providing a space that is separate from your computer’s local drive. Your Cloud Storage is only available to students, staff, and faculty members while they are active enrolled or working for MSOE. OneDrive can be found in the lower right corner of your screen in the System Tray.
Click the blue Sign in button to get started and follow the on-screen prompts. Enter your MSOE email address and click the blue Sign in button. Select work or school account and you will be prompted to enter your current MSOE password. A brief guided tour of OneDrive is presented. The defaults will have your Desktop, Documents, and Pictures folders backed up to the cloud as long as you are signed into OneDrive.
Box Drive is an official Box App and can be installed from box.msoe.edu and is similar to OneDrive in functionality. Activate your Box account by visiting box.msoe.edu using your favorite web browser, and logging in. Download Box Drive and log in using your MSOE email address and password.
Outlook
Your computer will come with the Microsoft Office Suite pre-installed. To set up Outlook on your computer, follow the steps below.
Open the Start Menu, search for Outlook and click the Outlook icon. You can choose to pin Outlook to the Start Menu or Task bar.
Outlook will open a welcome window; if your MSOE email address isn’t already there, enter it and click Connect
The MSOE Single Sign On form will appear; enter your email address and click Next. Enter your current MSOE password and click Sign In
After selecting Sign in, a window will appear notifying you that the account setup was complete. If you want the Outlook App pushed to your personal cell phone, click Done and a browser window will open where you can enter your cell phone number. If you do not want this option, uncheck the check box, or simply close the popup browser window.
Your inbox will open, and a window to activate Office will appear; click Sign In, enter your email address, and click Next
Company Portal
MSOE provides a variety of software for professional or classroom use. This is available for download via our Company Portal. To install software from Company Portal, please follow the following steps.
Open the Start Menu, search for Company Portal and click the Company Portal icon. You can choose to pin the Company Portal or any tile to the Start Menu or Task Bar.
Once in Company Portal you can select on the icon of the program you wish to install, then click the red install button.
If you don’t find your program, click ‘Help & support’ and click on the Website link for MSOE Helpdesk.
PRINTING “FOLLOW YOU”
The laptops are configured to print via the print management system. Follow You Printing will automatically install for you. You will need your MSOE ID card to release your print job. Laptops print to any available public printer on campus. You must be on campus or connected to the VPN (Global Protect) to access Follow You Printing.
Printing
- Select Follow-You-Printing on PRINTPROD01 from the printer drop down when printing any document
- The output will be available for you to print at any Follow You Printer for 24 hours
- Log into the printer with you school ID
- Select your document
- Press print
SELF SERVICE PASSWORD RESET
With our Self Service Password Reset (SSPR) Portal you are able to reset your password from anywhere and set up alternate verification and recovery methods. All MSOE accounts are required to enroll in SSPR. This may be the first time you are seeing this, but placement tests and ROAR Orientation may have forced you to complete these steps already. Below is Microsoft’s documentation on securely signing in.
https://docs.microsoft.com/en-us/azure/active-directory/user-help/security-info-setup-signin
GlobalProtect VPN
GlobalProtect is the VPN agent used by MSOE. If you are off campus and need to use software that requires you to be connected to the MSOE network to access the licenses, you can connect to GlobalProtect. Please keep in mind that Our version of GlobalProtect requires that you manually connect and disconnect from the portal. Normally, the notification icon will run automatically when you boot and go into on demand mode. In addition, you will only be able to connect to GlobalProtect while off campus.
The Portal value of vpn.msoe.edu is automatically entered. When you click Connect, the Single Sign On (SSO) process is used for authentication and will open a web browser window. Multi Factor Authentication is also used when connecting to the VPN, look for a push notification to your phone.
MICROSOFT DEFENDER - ENDPOINT PROTECTION
We will maintain current virus protection.
WIRELESS INTERNET ACCESS
The MSOE Wireless Network provides Internet access throughout the University. Laptops on the domain will attempt to connect to the wireless network automatically with the credentials of the logged in user. If you need to manually connect, please use your MSOE domain user ID and password.
MSOE-Guest is intended only for guests and visitors and only provides rate-limited access to the internet and not MSOE resources.
POWER CHARGER
A power cord will be provided with each laptop assigned to a user and expected to be returned at the same time as the laptop. Chargers will NOT be loaned out and will only be replaced if the broken charger is still under warranty and returned to the IT Help Desk. If a charger is lost or stolen the user must replace it at their expense.
MSOE IT SUPPORT
The MSOE Help Desk is the place to start for all your computer, printer, and telephone questions. To report a problem with any of these services or to get help using supported software please schedule an appointment to visit the MSOE IT Help Desk on the 3rd floor of the Campus Center at it.bookings.msoe.edu, call the Help Desk at (414) 277-7288, submitting a ticket through helpdesk.msoe.edu, or by sending an email to helpdesk@msoe.edu.
In addition, you can go to our Solutions tab at helpdesk.msoe.edu/support/solutions. Our Solutions tab has information for common questions and issues that you may experience and ways in which you can resolve them.