MSOE IT Support

External Procedures

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Alumni 3

• Graduating Seniors
• Activating Windows
• Alumni Accounts Ending July 1st 2022

A/V 92

• Diercks Hall Digital Signage User Guide
• RSOB Video Lab QuickStart Guide
• Wireless Lav Mic Instructions
• Diercks Hall Dual Projector Classroom Guide
• Solstice Pod User Guide

See all 92 articles

Canvas 0

Email 7

• Managing a Shared Mailbox
• Using the Fax Service
• Sending an email as another person within Outlook
• Recalling an email
• Setting up your MSOE email account for ALEKS testing

See all 7 articles

Hardware 0

Laptop 1

• How To Backup Your Data Using OneDrive

Network 4

• Installing and Using the GlobalProtect VPN Agent for BYOD Windows and MacOS Devices
• Joining WiFi Networks
• Viets Tower Resident Wifi
• How To Enable Third Party Cookies

Network Drives 4

• Mapping MSOE Network Drives
• Recovering Missing or Deleted Files on a Network Drive
• Mounting Network Drive on a Mac
• Mounting Network Drives on Linux

Other 2

• Accessing GET Funds Through a Web Browser and on Mobile Devices
• Forget a Network - Android

Password 6

• Account Locked After Resetting Password
• Forget a Network - IOS
• Using Hardware Keys (Yubikey) with MFA and Password Recovery
• Using Self Service Password Reset
• Changing Your MSOE Password

See all 6 articles

Phone 7

• Directly Calling an MSOE Voicemail
• Resetting Voicemail Passwords
• Using the Voicemail System
• Setup call forwarding through the Cisco Self Care portal
• How To Install Cisco Jabber

See all 7 articles

Printing 8

• Installing MSOE Printers on Ubuntu Linux 17.04
• Stapling and Hole Punch on Follow You Printing
• Installing Follow You Printing on MacOS 10.9 or Newer
• Mobility Print // BYOD and Mobile Device Printing
• How To Print On Your Own Paper (Bypass Tray)

See all 8 articles

Software 28

• Any Browser - Deleting Saved Credentials
• ChemDraw v20 - Installation Guide
• MATLAB Desktop - Getting Started
• National Instruments Software - Activation Guide
• SAP2000 V18 - Installation Guide

See all 28 articles

Website 4

• 25Live CollegeNet - Requesting a Room
• SchoolDude - Creating an MSOE Maintenance Ticket Account
• SchoolDude - Submitting an MSOE Maintenance Ticket
• Virus on Computer Notifications

Firewall 0

Video Conferencing 1

• Cisco Webex

External Policies and Information

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A/V 2

• Using ilos Lecture and Screen Capture
• AV File Standards for Digital Signage and Presentations

Email 5

• Clutter in Outlook
• Email Use and Access Policy
• Setting up Outlook to load more emails
• How to submit your MSOE ID Photo
• Open and Use a Shared Mailbox in Outlook

Laptop 2

• Laptop return and shipping procedure for withdrawing students
• 2022-2023 Laptop Packet and acceptable use policy

Network 3

• Wireless Settings and Information
• LocalGPO not able to be updated/Unable to connect to MSOE Cert
• MSOE Campus Housing Network Access/WiFi

Other 3

• MSOE IT Acceptable Use Policy
• Remote Support with Bomgar (BeyondTrust)
• IT Help Desk Update

Password 0

Phone 1

• Cisco 8945/8941 IP Phone User Basics Quick Start Quide

Software 0