As a reminder, we are now offering support in three ways:
Help Desk Window Availability:
Help Desk Windows are available by appointment only. As
part of the Raider Return Plan, IT will no longer accept drop in visits to the
Help Desk. The Help Desk Windows are still available for use by booking
assistance at https://it.bookings.msoe.edu.
Available dates and times will display for you to choose from. These
visits will be limited to 10 minutes of time to allow for a sanitation process
between each visit. You will receive and email confirmation of your date
and time as well as the Window number you are assigned. Please arrive on
time to avoid creating a line.
When you call the Help Desk at 414-277-7288 you will be
greeted by a new automatic answering system that will provide any urgent
notifications and will route our call based on the type of issue.
Ticket Status: If you are wondering about the status of your ticket, you
can log on to the Help Desk portal at any time to review it by visiting http://helpdesk.msoe.edu/ and using your
MSOE credentials to log in. You can also use the portal to browse through our Solutions catalog to see
if there is an existing answer to the issue you are experiencing.