Summery:


Cisco Jabber is an softphone client allowing you to make and receive calls on your computer as if you where using your desk phone.  


Adjusting your Audio settings:

Before you start making calls it is important to confirm that both your microphone and speakers are working correctly.

  1. Within the Jabber client click on your initials in the upper left hand corner
  2. Click settings
  3. A new window should appear, select the "Audio" tab.
  4. The first thing to check is the "Speaker" section.
    • Make sure the correct audio device is being used, ether your computer's speakers or your headset.
    • test the audio level via the play  

                   

    5. Next check the Microphone section below.

  • Confirm that the correct microphone is selected, ether your laptop's built in microphone or your headset microphone.
  • Speak into your microphone or headset, you should see activity in the microphone status bar.

                   

    6. Once everything looks good click "Ok" at the bottom of the settings window to close it.


Making your first call:

To place a call you can simply search for an internal person by name or enter an external number.

  • All external numbers must start with a 91

Calls can be ended by clicking the red end call at the bottom of the screen.


Placing a call on hold:

When in a call it can it placed on hold by clicking the "more call controls" button and then selecting "hold"

                 

A caller can be taken off of hold by clicking the resume button.


Transferring a call:

A call can be transferred to a different number by click the "more call controls" and then selecting transfer.

                   

you will be asked to enter the address book name or number which the call should be transferred to. 

  • Similar to dialing out external extensions must start with a 91 

 


Enabling Do not Disturb:

If you do not wish to receive incoming calls from jabber you can turn on Do Not Disturb mode.

  1. Click your initials in the upper left hand corner.
  2. Click the status sub-menu
  3. Select Do Not Disturb