Title:

Managing a Shared Mailbox


Summary:

A user would like information on accessing and emailing from a shared mailbox.


Solution:

If you are using the Outlook desktop app:


If you have access to a shared mailbox, then it will appear as an additional account under your personal account. If it does not show up automatically then log off, and log back on again while wired to the network. If that doesn’t work try rebooting your computer. If you still don’t see the account, follow these steps to manually add it.


Go to File -> Account Settings -> Account Settings. Make sure your name is highlighted and click Change. Click More Settings and then the Advanced tab. Under Mailboxes add the shared mailbox you need access to. Click Apply and then Ok and close out of the rest of the windows.

If you need to send from that account, create a new email, select Options and make sure From is highlighted. If you haven’t sent from email address in the past, you will need to select “Other Email Address” and look it up in the address book. You’ll only have to do this once, and afterwards the From option will always appear.


If you are using the Outlook web app:


Log into webmail as yourself at outlook.com/msoe.edu. In the top right corner click on your picture to open another mailbox. Once you open the new mailbox you will be working as that user.


Updated: 2/15/2018