Title:

Using the Fax Service


Summary:

A user would like to use the fax service through their MSOE email.  Our fax service through Concord Technologies was started 10/16/2019.


Solution:


Sending Faxes


Faxes are sent by sending an email with an attached document to the fax number followed by @secure.concordsend.com.  As an example, to send a fax to the number 1-222-333-4444, address an email to 12223334444@secure.concordsend.com. The cover page can be populated by setting an email subject and filling the body. Then just attach a Word, Excel, or PDF document to the email and it will arrive at the destination fax machine as a normal fax. To fax hard copy of a document, first scan it to your email to turn it into a PDF file, then send it as an attachment.  The content in the body of the email will appear on the cover sheet. 


Sending faxes is only possible for people who have an account in the fax system - the email has to be sent from an email address in the fax system. 


Instructions for sending a fax are in the attached "How to Send a Fax.pdf" document.



Receiving Faxes


Incoming faxes will be received by email.  Not all accounts that are able to send faxes are able to receive faxes.  To receive faxes, a fax phone number needs to be assigned to you.  You provide this phone number, and faxes sent to the phone number will arrive in your email.



Updated: 10/18/2019

Reviewed: 10/18/2019