Title:
Resetting Voicemail Passwords

Summary:

While voicemail passwords do not expire, they can still be changed in the case that the password is forgotten.


Solution:

If user knows current voicemail pin, it can be reset from the phone. 


1. First, access voicemail using old pin.

2. Then, press 4 for Setup Options > Press 3 for Preferences > Press 1 for Change Pin.


Note, pin must be 6 digits long, can't have repeating digits, and can't be an incrementing or decrementing series of numbers.


If user does not know current voicemail pin, have them visit https://ciscovoicemail.msoe.edu and log in with their MSOE username and password.  Click advanced and the Accept the Risk and Continue.  The Messaging Assistant has a Password tab across the top that will allow you to set a new PIN.  If this fails, the Help Desk Coordinator can reset the PIN to the default.  User should change pin after reset.


Updated: 12/19/2019

Reviewed: 12/19/2019

Updated 1/8/2020